Terms of service

RETURNS POLICY AND GUIDELINES
At Plateau RC & Hobby, we try our best for you to be completely satisfied with your purchases. We do what we can to assure you get the exact merchandise you order, and we deliver it in a timely manner. If for any reason you are not satisfied with your order, we will accept returns within 15 days from the date of purchase under the following guidelines:

Guidelines
Returned merchandise must be in unused/unassembled condition and in its original unopened packaging and must be returned to us within 15 days from the date of purchase. A 30% restocking fee will be applied to all returns unless otherwise agreed to in advance.

Plateau RC & Hobby does not accept returns on International Orders.

The mounting of upgrade parts, assembled or partially assembled kits, installation and use of Electronics (Gyros, Governors, Batteries, Chargers, etc.), charging of batteries, flying of pre-built models, and other similar actions constitutes used merchandise. Plateau RC & Hobby does NOT accept returns on used merchandise. Plateau RC & Hobby does not accept any returns on Lithium Polymer (LiPo) batteries. Any item that has had the package opened will be deemed as used and will not be accepted for return.

Items that are returned in a condition deemed by Plateau RC & Hobby as “Not new” due to packaging damage, missing parts, or signs of possible use will be denied return. The customer will be liable for return shipping costs on items not accepted for return. If customer is unwilling to cover return shipping costs, products returned will be discarded at the discretion of Plateau RC & Hobby.

Plateau RC & Hobby does not accept returns on ANY electronic items without prior approval.

Returns
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.

On authorized returns, shipping charges will only be refunded if the return was due to a shipping error by Plateau RC & Hobby. All other shipping charges will not be refunded, just the cost of the actual item being returned. The customer is responsible for insured shipping back to Plateau RC & Hobby.

Returns sent COD will also not be accepted.

Product Exchanges
If you are requesting another item in exchange for returned merchandise, and if that item is a different price, please indicate how you wish to pay or be credited for the difference. (MasterCard, Visa). This exchange is only valid for new items being returned to us within 15 days from the date of purchase. Returned items are subject to a 30% restock fee, which can be waived by Plateau RC & Hobby at our discretion if the return item is being exchanged for an item of equal or higher value. Equipment that has been deemed as used by Plateau RC & Hobby are not eligible for exchange.

Damaged Merchandise
If a package has been damaged in shipping, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, please call us as soon as possible. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise to us yourself as it could affect your claim and keep you from receiving credit for the damaged return.

Since packaging can easily be damaged in shipping with no damage occurring to the actual product, Plateau RC & Hobby honors damage claims for the actual product/item only. Plateau RC & Hobby is not responsible for damage in shipping to the shipping carton or display packaging for an item, only damage to the item itself.

Plateau RC & Hobby accepts no liability for damages than can occur during the delivery of international shipments (orders shipped outside the 50 US States).

Defective Merchandise
Please check your order and items as soon as it is received. If you discover that an item is defective PRIOR to use, please call us for return instructions. In some cases, we will accept returns and will exchange defective items for like replacements. Defects found AFTER the product has been in use are covered under the manufacturer\'s warranty, and need to be claimed directly with the manufacturer or their assigned agent. These items will then be repaired or replaced at the manufacturer/agents discretion. All products deemed defective via an issued Recall or Service Notice from the manufacturer must be returned directly to the manufacturer for servicing or replacement per manufacturer’s instructions.

All warranty issues for Lithium Polymer (LiPo) batteries must be handled directly with the manufacturer of the battery.

Customers will be liable for all return shipping costs on returns sent directly to Plateau RC & Hobby that are deemed to fall into this category. If customer is unwilling to cover return shipping expense, products returned will be discarded at the discretion of Plateau RC & Hobby.

For international customers (shipments outside the 50 US States), If an item received is found to be defective, the international customer is liable for all shipping costs to (and from) the manufacturer for warranty coverage and claims. Plateau RC & Hobby will not accept returns on used items from international customers for any reason. All warranty claims and or product replacement requests must be handled directly with the manufacturer.

Lost Shipments
If you feel an order has been lost in transit, please e-mail or call us and we will track your shipment to determine if it is in fact lost. Credit will be issued for the missing merchandise after we have obtained the claim number from the carrier.

Missing Parts
Should you receive an item that is missing a part, please contact the manufacture directly.

If an order is missing an item, please contact us as soon as possible with information and we will review and send missing items as needed.

For International customers with missing items, a refund for the missing items will be issued as needed. Plateau RC & Hobby does not re-ship missing items for international orders.

Plateau RC & Hobby reserves the right, at any time, to modify, amend, alter or update these Terms and Conditions, and you agree to be bound by such modifications, amendments, alterations or updates.

Order Modification or Cancellation Procedure
IMPORTANT: You MUST call and speak to one of our sales representatives for all order changes and cancellations.

Please no e-mails or voice messages as orders in most cases will be past the modification or cancellation stage prior to the processing of your message and conditions below will apply.

All orders are automatically processed through our secure on-line ordering system, so the fulfillment process and payment processing for your order begins as soon as you finalize your order with us.

While we understand that there are times where an order might need to be changed, modified, or in extreme circumstances cancelled, we are sometimes unable provided these services free of charge depending on the orders current fulfillment status.

With regards to order modification or cancellation, we adhere to the following policies:

Order Modification
• If you speak to a representative via phone to modify your order PRIOR to the order being sent to our warehouse for shipment, we will gladly modify your order as needed with no additional charge.
• If you speak to a representative via phone to modify your order AFTER the order has been sent to our warehouse for completion, a 10% order change fee will apply.
• If you speak to a representative via phone to modify your order AFTER the order has been shipped, it is impossible to change or retrieve your order.
In this situation, you would then need to file an on-line RETURN, and return the order or items in need of change at the customer’s expense. All applicable Returns restocking fees will apply.

Order Cancellation
• If you speak to a representative via phone to cancel your order PRIOR to the order being sent to our warehouse for shipment, we will gladly modify your order as needed with no additional charge.
• If you speak to a representative via phone to cancel your order AFTER the order has been sent to our warehouse for completion, a 30% order cancellation fee will apply.
• If you speak to a representative via phone to cancel your order AFTER the order has been shipped, it is impossible to cancel or retrieve your order.
• In this situation, you would then need to file an on-line RETURN, and return the order at the customer’s expense. All applicable Returns restocking fees will apply.
• Any order that is REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees at the customer’s expense

By consenting to Plateau RC & Hobby SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at plateaurchobbywa@gmail.com for more information. 

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy https://www.plateaurchobby.com/pages/privacy-policy to determine how we collect and use your personal information.

LEGAL DISCLAIMER
Proper assembly and use procedures are vital to the safe, reliable operation of all radio controlled vehicles as well as the personal safety of those performing the operation. Standard safety procedures and precautions (including following of AMA, ROAR, and other organization guidelines) should be followed at all times to eliminate the possibility of personal injury or compromise safety.

Although the content found on this site has been prepared with the intent to provide reliable information, no warranty (express or implied) is made as to its accuracy or completeness. Neither is any liability assumed for loss or damage resulting from reliance on this material. SPECIFICALLY, NO WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER WARRANTY IS MADE OR TO BE IMPLIED WITH RESPECT TO THIS MATERIAL. In no event will Plateau RC & Hobby, its parent or affiliates be liable for any damages, direct or indirect, consequential or compensatory, arising out of the use of this material.

THE INFORMATION, PRODUCTS, MATERIALS AND SERVICES CONTAINED IN THIS SITE, INCLUDING WITHOUT LIMITATION, GRAPHICS, TEXT AND LINKS ARE PROVIDED ON AN \"AS IS\" BASIS WITH NO WARRANTY OF MERCHANTABILITY, FITNESS FOR A SPECIFIC USE OR REPRESENTATION OF ACCURACY.

Plateau RC & Hobby reserves the right to refuse sales to any customer at any time. Prices and terms are subject to change without notice.

LIMITATION OF LIABILITY
IN NO EVENT SHALL Plateau RC & Hobby BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR ANY OTHER DAMAGES WHATSOEVER, WHETHER IN ACTION OR UNDER CONTRACT, TORT OR OTHERWISE. Under no circumstance, including, but not limited to, negligence, shall Plateau RC & Hobby be liable for any damages that result from the use of, or inability to use, the information, materials or products contained in or purchased from this site. Further, Plateau RC & Hobby shall have no liability or responsibility for any delay in the delivery, installation or use of the products, as well as the service life of the products, performance, applicability for the use intended, proper installation, or the accuracy of information provided. Plateau RC & Hobby has no liability for any computer virus or other computer disruptions or damages to any software or hardware of any user of this site.

COPYRIGHT
All site design, text, graphics, interfaces and arrangements contained at this site are the property of Plateau RC & Hobby ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print on paper, portions of this site for the sole purpose of placing and order or using this site as a shopping resource. Any other use of the materials on this site, including reproduction, modification, distribution or publication is strictly prohibited.

TRADEMARKS
All service marks, trademarks and trade names are proprietary to Plateau RC & Hobby or other respective owners that have granted the right to use such marks.

EXTERNAL SITES
This site may contain links to other sites that are owned and operated by third party vendors and others. You acknowledge that Plateau RC & Hobby is not responsible for the availability, content, texts, graphics, information or any actions or damages from any external site. You must contact the site administrator or Webmaster for those sites if you have any concerns regarding those links.