Shipping policy
Plateau RC & Hobby ships from our store in Bonney Lake, Washington. This policy explains how we process, pack and send your order, and what to do if something goes wrong.
Order processing
Orders are processed Monday through Friday, excluding holidays. Most orders leave us within 1–2 business days of being placed. Orders placed on a weekend or holiday begin processing the next business day.
During sales periods and around the holidays, processing can take longer. If an item on your order is delayed or out of stock, we will contact you at the email address on the order before shipping.
Shipping rates
We do not charge a flat shipping fee. Rates are calculated live at checkout by the carrier, based on the weight and dimensions of your order and the address it is going to. You will see the exact cost, and can choose between the available services, before you pay.
Shipping within the United States
We ship to all 50 states. The following services are offered at checkout:
- USPS — Ground Advantage and First Class Mail
- UPS — Ground and 3 Day Select
- FedEx — Ground and Priority
Delivery estimates shown at checkout are provided by the carrier. They begin when the order ships, not when it is placed, and do not include our processing time.
Local pickup
You can collect your order from our store at 21107 State Route 410 E, Bonney Lake, WA 98391. Choose Local Pickup at checkout — there is no charge for this.
Orders are usually ready within 24 hours. Please wait for the email confirming your order is ready before making the trip, and bring that confirmation with you.
International shipping
We ship to Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates and the United Kingdom.
International orders ship by USPS (First Class Package International, Priority Mail International, or Priority Mail Express International) or DHL Express Worldwide. Rates are calculated live at checkout.
International customers are responsible for any customs duties, import taxes and brokerage fees charged by the destination country. These are not included in the amount you pay us, and are collected by your local customs authority on delivery. Refusing a parcel to avoid these charges does not entitle you to a refund of shipping costs.
Please note that we do not accept returns on international orders. See our Refund Policy for full details.
Batteries and hazardous items
Lithium polymer (LiPo) and other lithium batteries are subject to carrier restrictions and cannot travel by air on some services. Orders containing batteries may ship by ground only, which can add time to delivery, and are not eligible for some international destinations. If this affects your order we will contact you before shipping.
Rocket motors, engines and other items classified as hazardous materials cannot be shipped by air and may carry additional carrier restrictions. These items are available for local pickup and ground shipping within the United States only.
Tracking
You will receive a shipping confirmation email with tracking as soon as your order leaves us. Tracking can take up to 24 hours to show movement after the label is created.
Address accuracy
Please check your shipping address carefully at checkout. We are not able to reroute a package once it has shipped. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery at your cost.
Lost or delayed parcels
If your order has not arrived within 7 business days of the carrier's estimated delivery date, contact us at plateaurchobbywa@gmail.com or (253) 447-7463 and we will open a trace with the carrier. Credit for missing merchandise is issued once we have a claim number from the carrier.
Damaged parcels
If a package arrives visibly damaged, please refuse the delivery. If you have already accepted it and then find damage, contact us as soon as possible and within 15 days of delivery. Photograph the packaging and the contents, and keep all packing material — the carrier may need to inspect it before processing a claim.
Packaging can be damaged in transit without the product itself being harmed. We honour damage claims for the product, not for the shipping carton or display packaging.
Returns
Shipping charges are not refundable unless the return is the result of an error on our part. See our Refund Policy for return windows, restocking fees and exclusions.
Questions
Email plateaurchobbywa@gmail.com or call (253) 447-7463.